Deskripsi Perusahaan
Icon Bali
Deskripsi Pekerjaan
- Supervise, lead, and guide team to ensure excellent customer service and a high standard of professionalism. - Train and develop team on service standards, communication skills, complaint handling, mall information, and emergency procedures. - Coordinate with other departments to follow up and resolve customer concerns and maintain smooth mall operations. - Develop, implement, and evaluate customer service initiatives, shopping programs, and customer engagement activities to enhance visitor satisfaction and loyalty.
Syarat Pekerjaan
- High school diploma or equivalent, bachelors degree in tourism, business, management, or a related field - At least 3-5 years of experience in customer service, preferably at shopping mall - Strong interpersonal, leadership, and communication skills